Bill Angiolillo is responsible for the oversight of the national team of Client Services managers in the US and Canada. His responsibilities include focusing on the development, execution and evolution of each client’s program, cultural integration and excellence in customer service.
With more than 15 years of retail loss prevention experience, Angiolillo has held positions such as: Internal Auditor, District Loss Prevention Manager and Regional Loss Prevention Manager. Angiolillo is a Certified Forensic Interviewer and his education includes the study of Criminal Justice at Housatonic Community College.
Tim Casey is responsible for the oversight of the Corporate Services Team, including the LPI Mystery Shopping Division, the IT Department, the Data Analysis Team and facility management. Casey also oversees assigned client relationships, their programs and execution.
Casey is a Certified Forensic Interviewer, an active member with the American Society of Industrial Security (ASIS) and a Certified Protection Professional (CPP). The CPP designation is a security certification recognized throughout the world. It is awarded to experienced security practitioners who have demonstrated in-depth knowledge and experience in this industry. Casey has over two decades of experience in the Loss Prevention Industry, holding various positions throughout his career including: Loss Prevention Manager, Corporate LP Manager, Asset Protection Manager, Director of Asset Protection, Director of Integrated Systems and Director of National Accounts. Casey holds a Bachelor of Science degree in Industrial Technology from the University of Lowell, College of Engineering.
Claire Gibbons is responsible for LPI's Human Resources department. Her responsibilities include oversight of hiring, retention, termination, personnel records, legal compliance, compensation, benefits, and long-term staffing strategies. Gibbons facilitates the development and administration of personnel rules and regulations, pay and job classification structure, and programs for employee training, safety, health, and morale.
With over two decades of experience in the Human Resources field within the retail industry, Gibbons holds a Certificate in Human Resource Management and a Bachelor of Science degree in Psychology from Northeastern University.
Hoda Ilyavi is responsible for the oversight of our national team of field loss prevention professionals. His responsibilities include ensuring the professional execution of services, the management of all regional loss prevention managers and auditors, and effective integration into our clients’ cultures.
Ilyavi has over 18 years of loss prevention experience, working within the department store, specialty, grocery and restaurant segments of retail. Ilyavi has held a variety of progressive management positions, and his experience has focused on investigations, supervision and training. Ilyavi received training in psychology and business management from Westminster College. He is a Certified Forensic Interviewer and has been with LP Innovations, Inc. since 2001.
Kevin O’Brien is responsible for the development of effective solutions for new clients. Drawing on over twenty years of loss prevention and operational experience, O’Brien marries client’s goals and objectives with the correct custom programs. His extensive background in program development, training & education, shrink reduction, food cost improvements, investigations and auditing provides customers with access to advice that nets results. His experience in progressive levels of management and his development of programs for over one hundred retailers makes him a valuable informational source and advisor in program selection. A seasoned, loss prevention executive, O’Brien has held several senior level positions including Director of Account Services, Divisional Director of Home Depot and various district and regional loss prevention positions. O’Brien has worked in all retail segments, including: home improvement, department store, specialty, food service and grocery.
Don Sutherland supports our clients through the development of audit programs focusing on improving compliance, reducing loss and creating a proactive environment for loss prevention. Working with each client, his responsibilities include the review of policies and procedures, identifying weaknesses, establishing best practices and developing effective audit measurements, tailoring LPI audits for each specific client’s needs.
Mr. Sutherland has more than 25 years experience in the retail industry, including specialty retail, grocery and food service. Previous experience also includes several years working in the Internal Audit environment, inventory control and reconciliation. He is certified in the Wicklander-Zulawski technique of Interview and Interrogation, HIPAA trained and holds a Bachelor of Science degree in Management/Accounting from the University of Massachusetts.