Customer Experience Management
In today's economy, the quality of the interaction between your store associates and customers can mean the difference between profitability and revenue loss. Positive interaction can foster customer loyalty and increase retention rates, while negative interaction can damage revenue or even the reputation of your brand.
LP Innovation's Mystery Shopping Service provides retailers with the ability to monitor the quality of associate interaction and integrity through the eyes of your customers. Our team of over 200,000 trained shoppers, located throughout the United States, Canada, and Puerto Rico, can provide invaluable information to help you:
- Understand the actual day-to-day events in your locations
- Collect anecdotal evidence to reinforce positive customer experiences in associate training
- Identify potential loss prevention cases which could negatively impact profitability
- Quickly uncover and leverage customer satisfaction trends to increase sales and profitability
Our customized shop types include:
- Customer Service Shops with Optional Purchase and Returns
- Age Verification Shops
- Integrity Shops
- Franchise Compliance Shops
- And More!
Customized Solutions, Real-Time Results
LP Innovations develops customized shopper questionnaires which outline your key customer service objectives, as well as provides ratings scales and narratives which enable our expert shoppers to provide detailed information about their visit. Due to our innovative online reporting solution, these questionnaires can be edited and updated at a moment's notice.
Our online reporting solution also provides customized reporting and graphing capabilities which ensure that you receive and view your shop data in the most meaningful and compelling manner possible. Data can be viewed by region, district, individual store, or shopper. Hierarchy authorization rules ensure that multiple users of the system, from field management to your executive team, view only the data that is appropriate to them. And our system's customized report delivery features enable you to select how and when you receive your shop data.
To learn more about how LP Innovations can help you reduce shrink and protect your profit, click here to download our Customer Experience Management brochure, visit our resource center, or contact us today!
Note: If you are interested in becoming a mystery shopper, please click here for more information.